My Bag

Shipping & Returns

Shipping and Return Policy

In observance of the Thanksgiving holiday, our offices will be closed Thursday 11/25 through Sunday 11/28.  All orders, including priority, will not be processed until Monday 11/29.  Due to the high volume of orders processing and shipping times may be delayed.

MISA Los Angeles accepts returns for exchange or store credit ONLY

Please go to https://returns.misalosangeles.com and you will be guided through the returns process. You also have the option to automatically exchange your item(s) for another size.

  • Enter your email address or order number and zip code
  • Select the item(s) you would like to return for store credit or exchange for another size
  • Print the pre-paid UPS shipping label we email you with your instant credit code
  • The instant credit code is valid while your return is in transit and will expire once UPS delivers your package at our facility.
  • Once we receive and process your return, we will issue a permanent store credit on your customer account with your store credit balance.  

All domestic returns must be initiated within 30 days of fulfilment. All merchandise must be unworn and undamaged with all tags attached in the original packaging.

  • We currently do not accept returns on international orders.
  • All accessories are Final Sale.
  • Final Sale items are not eligible for return or exchange.

 MISA Los Angeles monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.

Merchandise purchased from other retailers, including department stores or specialty stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the original retailer. If you have questions about your MISA Los Angeles purchased through another retailer, please contact wholesale@misalosangeles.com

 

Shipping

All domestic orders are shipped via UPS Monday - Friday, excluding holidays. Standard orders ship within 2 business days from our Los Angeles warehouse, if your item is in stock. For items on pre-order this time may vary.  Express orders including 3rd Day, 2nd Day and Overnight placed Monday - Friday after 12 PM Pacific Time will be processed the following business day. Express orders placed Saturday - Sunday will be processed Monday. We do not deliver to P.O. Box addresses.

During times of high-volume orders may take up to 3 business days to ship.

International customers are responsible for all local duties and taxes.

Hello You!

Join our mailing list