MISA Los Angeles accepts returns for apparels for store credit only.
All accessories are final sale.
For customer service questions about exchanges or credit, please email at firstname.lastname@example.org with the reason for your return or exchange within 5 days of receiving your item(s).
Upon receiving your return authorization email request, a customer care representative will respond with a Return Authorization number (RA#) to process your return. Once you have received the RA#, please write the RA# on the box and include it with your item(s) for return and ship it back to us. Once we have received your goods, we will contact you via email with additional return/exchange details.
Please do not send back any item(s) without writing our internal Return Authorization number (RA#) on the box.
For a full store credit, items must be received in our warehouse within 5 days of your original ship to date. Items received after 5 days, but within 30 days, are subject to a 20% restocking fee and merchandise that is found to be worn or damaged will not be credited. Returns will not be accepted after 30 days.
For exchanges, if the requested item is not available, you will be given store credit instead, and will receive an email confirmation.
It takes 3 – 5 business days to process returns/exchanges after we have received your item.
Swimwear is final sale and cannot be returned or exchanged.
Shipping and Handling charges are not refundable, unless we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style, or color, you will be charged for shipping on your exchange.
Merchandise purchased from other retailers, including department stores or specialty stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the original retailer.
A 20% restocking fee will be charged for items returned for the second time unless the garment is found defective.
WHERE DO I SHIP MY RETURN/EXCHANGE?
Returns and exchanges must be mailed to:
MISA Los Angeles
1530 East 25th Street
Los Angeles, CA 90011
HOW DO I SHIP MY RETURN/EXCHANGE?
Pack and seal your package, in the original packaging if possible, including your Return Authorization number (RA#). You should ship your return/exchange with a carrier that will supply you with a tracking number to ensure that your package will not get lost. Packages must be returned prepaid. We will not accept COD.